1. Introduction
NXTMove Club ("we", "us", or "our") operates the NXTMove Club mobile application and website (the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Service, you agree to the practices described in this policy.
2. Information We Collect
Information you provide
- Account details: name, email address, and password when you create an account.
- Profile information: fitness preferences, goals, and any details you add to your profile.
- Booking details: information provided when booking classes or sessions with fitness partners.
- Payment information: payment method details processed securely through our payment provider (Stripe). We do not store full card numbers on our servers.
- Partner information: business details, venue locations, and offer details provided by fitness partners.
Information collected automatically
- Location data: with your permission, we access your device location to show nearby fitness offers and partners on the map.
- Device and usage data: device type, operating system, app usage activity, and logs to help us improve the Service.
- Camera and photos: with your permission, to upload profile pictures or venue images.
3. How We Use Your Information
- To create and manage your account and provide the Service.
- To process bookings, payments, and refunds.
- To show you relevant fitness offers and partners near you.
- To send booking confirmations, reminders, and updates.
- To allow communication between customers and fitness partners.
- To provide customer support and respond to enquiries.
- To monitor and improve the Service, including troubleshooting and analytics.
- To detect, prevent, and address fraud or misuse of the Service.
4. How We Share Your Information
We do not sell your personal information. We may share information with:
- Fitness partners: booking and contact details necessary to fulfil your class or session booking.
- Service providers: payment processing (Stripe), cloud hosting, analytics, and email delivery — only as needed to operate the Service.
- Legal authorities: if required by law, court order, or to protect our rights and safety.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. We also retain records to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account at any time.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your personal information.
- Withdraw consent for data processing at any time.
- Object to or restrict certain processing of your data.
To exercise these rights, contact us at support@nxtmoveclub.com.
7. Data Security
We use appropriate technical and organisational measures to protect your information, including encryption in transit and at rest. Payment data is handled by our PCI-compliant payment provider. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Partner Fees and Stripe Processing
Fitness Partners using the Service to list offers are subject to the following fee structure, which is deducted from booking proceeds before payout:
- NXTMove Club commission: 10% of the booking amount for each completed booking made through the platform.
- Stripe processing fee: the applicable payment-processing fee charged by Stripe (or another approved payment-services provider) for the transaction. For AU domestic cards this is currently estimated at 1.75% + A$0.30 per transaction, but the actual fee may vary based on card type, payment method, location, currency and the provider's current pricing.
- Partner net payout: the booking amount, less the 10% NXTMove Club commission, the actual Stripe processing fee for the transaction, and any valid refunds, chargebacks, reversals or taxes.
- Fee estimates: any fee estimate displayed when creating an offer is indicative only. Final payouts are calculated using the actual processing fee recorded by Stripe for the relevant transaction.
- Payout schedule: partner payouts are processed every Monday for the prior week's completed bookings. Processing times may vary depending on your financial institution.
- Transaction records: a breakdown showing the gross booking amount, NXTMove Club commission, applicable Stripe processing fee, any adjustments and the net partner payout is recorded for each transaction.
By listing offers through the Service, partners authorise NXTMove Club to deduct these amounts from booking proceeds before payout. NXTMove Club may amend its commission structure or platform fees by providing reasonable notice and updating the policy; changes will not apply retrospectively to completed transactions unless required by law or agreed by the partner.
9. Children's Privacy
The Service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy in the app or by email. The "Last updated" date at the top reflects the most recent revision.