NXTMove Club

NXTMove Club Support

Need help? We're here to help.

If you have any questions about bookings, cancellations, payments, your account, or using NXTMove Club, please contact our support team.

Contact

Email

support@nxtmoveclub.com

We aim to respond within 1–2 business days.

Frequently Asked Questions

Browse available offers on the home screen, tap a deal to view details, then tap 'Book' to confirm your spot. You'll receive a confirmation once your booking is locked in.

You can cancel a booking from the My Bookings screen up to the cancellation window stated on your booking. Cancellations made within the allowed window are fully refunded.

Approved refunds are returned to your original payment method within 5–10 business days, depending on your bank. Refund eligibility depends on the partner's cancellation policy.

Go to Profile → Settings → Wallet to manage your saved cards. You can add, set a default, or remove payment methods there at any time.

Open your booking details and use the 'Contact Partner' option to send a message directly to the fitness partner hosting your session.

Helpful Links

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